• Classroom
  • Online, Instructor-Led
Course Description

During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a “safe sandbox” loaded with demo and test data. You will perform the duties of an HR Administrator working for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

Learning Objectives

Review the ServiceNow HRSD solution and its capabilities Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles Define and manage HR Services, HR Service Catalogs, and Catalog Items Manage content on the Employee Service Center and define which employees may access the content Create HR Knowledge articles and learn about the Knowledge Management lifecycle Explore Skills and how HR Cases are automatically assigned based on Skills and location Learn about the security constraints that determine access to HR data Gain practical knowledge of HR Case Management and HR surveys Drill into results using Performance Analytics, reporting, and dashboards

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Cyber Defense Infrastructure Support
  • Cyber Investigation
  • Digital Forensics
  • Exploitation Analysis
  • Network Services
  • Risk Management
  • Software Development
  • Test and Evaluation
  • Threat Analysis
  • Training, Education, and Awareness
  • Vulnerability Assessment and Management