CompTIA’s A+ Support Skills Boot Camps are intended for students wishing to qualify with CompTIA A+ Certification. A+ Certification is designed to help students become entry-level IT technicians. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment. This 5-day hands-on Boor Camp is designed to prepare students for the 220-801 A+ exam. It focuses on PC, laptop, printer, and network hardware technologies and support procedures.
Learning Objectives
- Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure peripheral devices and system components
- Install and configure print devices
- Install and configure wired and wireless LAN links and internet access devices
- Perform basic PC maintenance while working safely and responsibly
- Communicate effectively with customers
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Network Services
- Systems Administration
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.