• Classroom
  • Online, Instructor-Led
Course Description

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth

Learning Objectives

ITIL Key Capabilities are Support business outcomes, enable business change, manage risk in line with business needs, optimize customer experience, show value for money, and continually improve.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Risk Management
  • Cybersecurity Management
  • Network Services
  • Systems Administration