• Classroom
  • Online, Instructor-Led

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth

Learning Objectives

ITIL Key Capabilities are Support business outcomes, enable business change, manage risk in line with business needs, optimize customer experience, show value for money, and continually improve.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Risk Management
  • Cybersecurity Management
  • Network Services
  • Systems Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.