During this virtual ITIL training course, our expert instructors will explore key service management activities, the creation of services, as well as supporting tools and practices. The ITIL 4 Specialist: Create, Deliver, and Support (CDS) training course will help you manage IT-enabled products and services. Be prepared for next-gen learning and white glove service on your path to becoming a certified ITIL 4 Managing Professional. The ITIL 4 CDS training course is one of four courses required to earn your ITIL 4 Managing Professional certification. CDS does not focus on the many technical aspects of ITSM. Rather, it offers a higher-level view of all four dimensions of service management. Learn to create and manage effective and efficient services.
Learning Objectives
Obtaining the official Axelos ITIL Specialist: Create, Deliver, and Support (CDS) certification.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Data Administration
- Network Services
- Risk Management