• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced
Course Description

The ITIL 4 - Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today’s digital economy.

This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.

Learning Objectives

Upon completion of this course, students will be able to do the following:

  • Understand how project management effects business
  • Create a charter
  • Identify stakeholders
  • Create a project management plan
  • Create a schedule
  • Create a budget
  • Create a risk register
  • Create various management plans
  • Analyze project risks
  • Address project related procurement and monitor and control it as needed
  • How to close the project, including project and contract closeout.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.