Course Description
The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.
Learning Objectives
The course will help you to:
- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):