• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced
Course Description

In the accredited ITIL® 4 Specialist Drive Stakeholder Value learning path, you will learn about all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. This path also covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. The path will provide you with tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. 

Learning Objectives

The course will help you to:

  • effectively manage key stakeholders
  • build trusted relationships
  • shape customer demand
  • embed effective design thinking
  • optimize user experience and customer experience.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):