• Classroom
Course Description

This course provides IT Professionals with the knowledge and skills to identify essential healthcare and IT concepts and terminology and how to integrate the two.

Learning Objectives

1. Introducing HIT

  • 1.1 Goals of HIT
  • 1.2 HITECH Act
  • 1.3 Introduction to Healthcare Facilities, Patient Flow, Departments in a Hospital

2. Introducing Data Flow in HIT

  • 2.1 Support Flow, Introduction to Hospital Information Systems,
  • 2.2 Function of HIS, Interfaces and Data Flow

3. Regulatory Requirements

  • 3.1 Standard Agencies, HIPAA Controls and Compliance Issues
  • 3.2 Agencies Governing Healthcare, Rules of Record Retention and Disposal
  • 3.3 Types of Health Records, Legal Best Practices and Documentation

4. Organizational Behavior

  • 4.1 Handling PHI, Applying Proper Communication Method
  • 4.2 Identifying EMR/HER Access Roles
  • 4.3 Identifying Organizational Structures and Different Methods of Operations, Executing Daily Activities

5. IT Operations

  • 5.1 How the Internet or Intranet Works
  • 5.2 Managing Network Resources
  • 5.3 Configuring a Workstation and Peripherals

6. Medical Business Operations

  • 6.1 Understanding the Clinical Environment, How a Healthcare Interface Works
  • 6.2 Supporting Software Used in Clinical Environments

7. Security

  • 7.1 Security Attacks, Permission Levels, Security Best Practices, Disposing of PHI

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Knowledge Management