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  4. Cisco® CCNA Collaboration Certification Training

Cisco® CCNA Collaboration Certification Training

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Course Overview

Overall Proficiency Level
1 - Basic
Course Prerequisites

No prerequisites

Training Purpose
Skill Development
Specific Audience
All
Delivery Method
Classroom
Course Location

1201 Wesleyan Street
Fort Worth, TX 76105

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Learning Objectives

  • 1.0 Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager
  • 2.0 Provide an overview of Cisco Unified Communications Manager Express
  • 3.0 Provide an overview of Cisco Unity Connection
  • 4.0 Provide an overview of Cisco Unified Communications Manager IM and Presence Service
  • 5.0 Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • 6.0 Perform endpoint and end-user administration tasks
  • 7.0 Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Knowledge Management

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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