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Total Quality Management (TQM) Masterclass
Learn continuous improvement principles with the "Total Quality Management (TQM) Masterclass." Develop strategies to enhance product quality, customer satisfaction, and operational efficiency. TQM now extends to digital systems where cybersecurity plays a vital role in maintaining service quality. This course covers how to incorporate cyber risk assessments into TQM initiatives to protect enterprise operations.
Course Overview
None
Learning Objectives
- Understand the core principles and elements of Total Quality Management (TQM).
- Implement a culture of continuous improvement and customer focus within an organization.
- Apply TQM tools and techniques to enhance product and process quality.
- Foster employee involvement and teamwork in quality management initiatives.
- Understand how a strong quality culture can extend to security practices, ensuring the integrity of data and systems.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.