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Introduction to Total Quality Management (TQM), Six Sigma, SPC, CAPA Essentials
Master quality assurance with "Introduction to Total Quality Management (TQM), Six Sigma, SPC, CAPA Essentials." Learn how to embed quality into processes using structured, data-driven improvement models. This course has direct cybersecurity implications as TQM principles promote system resilience and continuous vulnerability mitigation. CAPA (Corrective and Preventive Actions) aligns with incident response, allowing teams to investigate, report, and correct security breaches systematically. Through robust statistical process control (SPC), organizations can monitor cyber anomalies in real time and implement predictive defense strategies.
Course Overview
None
Learning Objectives
- Understand the principles of Total Quality Management (TQM).
- Analyze the methodologies of Six Sigma for process improvement.
- Evaluate the application of Statistical Process Control (SPC) in quality management.
- Identify the components of Corrective and Preventive Action (CAPA) systems.
- Discuss the integration of these quality tools for continuous improvement.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.