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  4. Customer Feedback and Quality Improvement in Manufacturing and Construction

Customer Feedback and Quality Improvement in Manufacturing and Construction

Customer Feedback and Quality Improvement in Manufacturing and Construction: Discover strategies to gather and implement customer feedback for continuous quality improvement in projects.

Course Overview

Overall Proficiency Level
2 - Intermediate
Course Catalog Number
T101
Course Prerequisites

None

Training Purpose
Functional Development
Management Development
Specific Audience
All
Delivery Method
Online, Self-Paced
  • Online, Self-Paced

Learning Objectives

  • Learn about the role of customer feedback in quality improvement.
  • Understand techniques for gathering actionable feedback.
  • Explore tools for quality improvement in construction and manufacturing.
  • Analyze real-world feedback-driven improvement examples.
  • Gain insights into maintaining high quality standards.

    • Framework Connections

    The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

    Competency Areas

    Feedback

    If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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