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ARP9136 – Root Cause Analysis and Problem-Solving Best Practices
"ARP9136 – Root Cause Analysis and Problem-Solving Best Practices" equips participants with methods such as 5 Whys, Ishikawa diagrams, and fault tree analysis to resolve operational and engineering issues. The course highlights how cyber incidents—whether intentional or accidental—require the same structured investigation methods. Participants learn to include cybersecurity considerations in RCA efforts to prevent recurrence and ensure systemic resilience.
Provider Information
Tonex, Inc.
6275 W. Plano Parkway, Suite 500
Plano, TX 75093
Course Overview
None
Learning Objectives
- Understand the principles and methodologies of root cause analysis (RCA).
- Apply various RCA tools and techniques to identify underlying problems.
- Evaluate the effectiveness of different problem-solving best practices.
- Identify corrective and preventive actions to address identified root causes.
- Learn how robust root cause analysis, as described in ARP9136, is crucial for investigating and mitigating the impact of cybersecurity incidents.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.