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The ITIL course is for IT professionals who are responsible for developing, supporting, managing, and operating application-based IT services and infrastructure-based IT services. This is a fundamental course teaching the framework for best practices in IT service management.
Prepare for certification and enhance skillset
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.