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Serving Digital Customers with Omnichannel
Offering an omnichannel customer experience (CX) is a must in today’s digital world, but implementing it comes at a cost.
In this course, you will learn about how omnichannel affects the CX, and in turn, how the CX drives omnichannel innovation.
Course Overview
None
Learning Objectives
Knowledge of customer experience principles and practices
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Work Roles
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.