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In today's competitive environment, satisfying your customer's needs is just as important as financial gains. This course covers digital technologies you can use to not only add value to operations and quality functions, but to your relationship with your customers by increasing corporate social responsibility practices.
Knowledge of customer experience principles and practices
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.