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CompTIA A+ Core 2: Information Management & Change Management Processes

Ticketing systems are a great way to collect user and device information, descriptions of problems, and problem resolutions. This course will explore ticketing and asset management systems and how these systems capture information about events and resources. Explore document types such as acceptable use policies, compliance, and network topology diagrams.

Provider Information

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Contact Information

Skillsoft
300 Innovative Way, Suite 300
Nashua, NH 03062

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
00D01F44-1D8C-4367-B495-EA9A1A5394BB
Course Prerequisites

None

Training Purpose
Skill Development
Specific Audience
Federal Employee
Delivery Method
Online, Self-Paced
  • Online, Self-Paced

Learning Objectives

Knowledge of account creation policies and procedures

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov(link sends email). Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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