Course Overview
Learning Objectives
IT Concepts and Terminology: Comprehend notational systems, illustrate the basics of computing and explain the value of data and troubleshooting. Infrastructure: Know how to set up and install common peripheral devices to a laptop/PC or secure a basic wireless network. Applications and Software: Manage applications software, understand the various components of an operating system and explain the purpose of methods of application. Software Development: Comprehend programming language categories, interpret logic, and understand the purpose of programming. Database Fundamentals: Able to explain database concepts, structures, and purpose, as well as understands methods used to interface. Security: Understand confidentiality, integrity, and availability concerns of secure devices and best practice methods.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support