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ITIL® Foundation Training and Certification Boot Camp

  • 3-Day instructor-led training course
  • ITIL Foundation classes scheduled each month for live online and in-person delivery in Columbia, MD & Tysons Corner, VA
  • ITIL Foundation classes can de delivered onsite for groups of 5 or more students.
  • Eligible for MyCAA scholarship

Course Overview

Overall Proficiency Level
1 - Basic
Course Prerequisites

This course is designed for all IT professionals who aim to focus on aligning IT with business goals. Typical job roles include:

  • IT Project Managers
  • IT Managers
  • IT Project or Team Members
  • Coordinators
  • Network Operators
  • Business Process Analysts
  • IT Architects
  • Consultants
  • Systems Integrators
  • Help Desk Managers and Staff
  • Application Developers

Recommended Experience

Although there are no prerequisites, candidates benefit by having at least:

  • Basic knowledge of IT terms and minimal experience in the IT field.
Training Purpose
Skill Development
Specific Audience
All
Delivery Method
Classroom
Online, Instructor-Led
Course Location

10420 Little Patuxent Pky Suite 500
Columbia, MD 21044

Course Location Map
  • Your Location
  • Providers
  • Courses
  • Course and Provider Quantity
  • Classroom
  • Online, Instructor-Led

Learning Objectives

This course prepares students for the ITIL Foundation exam. The objectives of the course include: Strategy of Service, Service Design, Service Transition, Service Operations, and The Continuation of Service Improvement

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Program/Project Management and Acquisition
  • Systems Analysis
  • Systems Architecture
  • Systems Requirements Planning

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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