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Troubleshooting Fundamentals

This course provides students with theoretical and hands-on experience in preparation for the Test Out PC Pro and the most current CompTIA A+ certification exams. This course will cover how to evaluate, select, handle, install, and upgrade computer components in a safe manner. Students will also explore the nuances of the Windows client operating system and learn how to install, manage, and secure home and corporate OS environments.

Course Overview

Overall Proficiency Level
2 - Intermediate
Course Catalog Number
NE 249
Course Prerequisites

NE 115, NE 121

Training Purpose
Skill Development
Specific Audience
Academia
General Public
Delivery Method
Classroom
Course Location

One New England Tech Blvd.
East Greenwich, RI 02818

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Learning Objectives

By the end of this course, the student will be able to: Understand the technology and specifications used to describe computer components and make informed choices about which device characteristics are required for each situation. Handle and repair components in a safe manner. Set up a new Computer. Load and configure a working Windows Operating System. Establish a local computer network and manage external devices. Evaluate a non-working computer system and suggest repairs or upgrades. Optimize RAM, partition a hard drive, and configure the power management features on a computer system.
Control access to a computer and the files that may be shared. Prevent and repair infections of malware on a computer

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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