Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
CompTIA A+ Practical Applications
Students will gain knowledge required to install, configure and maintain software for end users. This course will also cover the basics of networking as well as networking security/forensics. Students will apply troubleshooting skills to properly and safely diagnose, resolve and document common software issues. Students will also apply appropriate customer support and soft skills, understand the basics of virtualization and examine desktop imaging and deployment.
Course Overview
Overall Proficiency Level
1 - Basic
Course Catalog Number
IT 120
Course Prerequisites
None
Training Purpose
Skill Development
Specific Audience
All
Delivery Method
Online, Instructor-Led
Classroom
Course Location
12345 College Blvd
Overland Park, KS 66210
Learning Objectives
Illustrate the installation, configuration and troubleshooting of current operating systems (OS).
Compare and contrast the features and requirements of various Microsoft Operating Systems.
Demonstrate use of networking, OS and recovery console command line tools.
Configure and troubleshoot a network client/desktop device.
Perform preventive maintenance procedures.
Demonstrate use of basic network, OS and data security.
Identify and integrate mobile devices.
Demonstrate common troubleshooting methods.
Demonstrate professional customer service skills.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Systems Administration
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.
Last Published Date: