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  4. ServiceNow Administration Fundamentals (SNAF)

ServiceNow Administration Fundamentals (SNAF)

During ServiceNow Fundamentals, participants learn about many topics and interact with various applications by navigating the platform and applying their newly acquired knowledge. ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world. Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance. Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughout the course flow. Participants are able to validate their newly acquired knowledge as well as benefit from real life business scenarios shared by fellow students.

Provider Information

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Contact Information

IT Dojo
4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
SNAF
Course Prerequisites

None

Training Purpose
Skill Development
Specific Audience
Academia
Contractor
Federal Employee
Delivery Method
Classroom
Online, Instructor-Led
Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

  • Classroom
  • Online, Instructor-Led

Learning Objectives

A combination of lecture content and labs in the ServiceNow Fundamentals course will summarize fundamental platform features by: Describing the ServiceNow user interface, Providing a summary of the database schema, Demonstrating uses for commonly accessed applications, and Introducing advanced functionality, such as scripting and application development

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov(link sends email). Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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