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Service Portal Fundamentals
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products. During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.
Course Overview
None
4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452
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Learning Objectives
Upon completion of this course, learners are able to: Create a new Service Portal. Use the Branding Editor to configure titles, logos, and the Theme of an existing Service Portal. Create new Themes, Pages and Widgets. Develop a new Header Menu and Footer, then add them to a Theme. Include a custom font within a Theme. Clone existing Pages and Widgets for reuse. Configure search capabilities by creating Search Sources to define data sources to utilize and Search Facets to enhance filtering on the Search Page. Report on Service Portal user transactions and be familiar with the baseline Usage Overview dashboard. Redirect users to a specific Service Portal. Define a Guided Tour to highlight functionality within a Service Portal.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Work Roles
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.