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Navigating Difficult Strategies

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
NAVDIFF
Course Prerequisites

There are no prerequisites for this course.

Training Purpose
Functional Development
Management Development
Skill Development
Specific Audience
Academia
Contractor
Federal Employee
Delivery Method
Classroom
Online, Instructor-Led
Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

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Learning Objectives

Understand conflict and the sources of difficult conversations. Identify what each of us brings to difficult interactions with others. Consider what we can and cannot control in when faced with a difficult conversation. Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully. Use a framework for engaging in difficult conversations that results in better outcomes for all.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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