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ITIL 4 Specialist: Create, Deliver and Support
Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Course Overview
ITIL® 4 Foundation
4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452
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- Courses
- Course and Provider Quantity
Learning Objectives
What You'll Learn: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams Know how to create, deliver and support services Preparation to sit the ITIL 4 Create, Deliver, Support examination
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.