ITIL 4 Specialist: Create, Deliver and Support from IT Dojo, Inc.

ITIL 4 Specialist: Create, Deliver and Support

Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Course Overview

Overall Proficiency Level

1 - Basic

Course Catalog Number

ITILCDS

Course Prerequisites

ITIL® 4 Foundation

Training Purpose

Functional Development

Management Development

Skill Development

Specific Audience

Academia

Contractor

Federal Employee

Delivery Method

Classroom

Online, Instructor-Led

Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

Course Location Map

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Classroom
Online, Instructor-Led

Learning Objectives

What You'll Learn: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams Know how to create, deliver and support services Preparation to sit the ITIL 4 Create, Deliver, Support examination

Framework Connections

Oversight and Governance

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.