Interpersonal Skills

1 – Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 – Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power 3 – Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It 4 – Making Small Talk and Moving Beyond The Four Levels of Conversation 5 – Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 – Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh…I’ve Forgotten Your Name 7 – Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 – Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 – Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 – Negotiation Basics Preparation Opening Bargaining Closing 11 – Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 – Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations