Human Service Delivery (HRSD) Implementation from IT Dojo, Inc.

Human Service Delivery (HRSD) Implementation

During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring the ServiceNow HRSD application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HRSD solution for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

Course Overview

Overall Proficiency Level

1 - Basic

Course Catalog Number

HRSDI

Course Prerequisites

None

Training Purpose

Skill Development

Specific Audience

Academia

Contractor

Federal Employee

Delivery Method

Classroom

Online, Instructor-Led

Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

Course Location Map

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Classroom
Online, Instructor-Led

Learning Objectives

Discuss the ServiceNow HRSD solution and its capabilities Explore implementation and configuration methodologies for HRSD Gain practical knowledge of the architecture of the HRSD solution Configure HR properties, criteria, PDF document templates, and managed documents Update and manage the HR Service Portal and Chat queue Explore skills and auto-assignment rules Configure a Lifecycle Event as part of enterprise onboarding and transitions Configure Now Mobile Learn about the security options that determine access to HR tables and secure the HRSD application

Framework Connections

Oversight and Governance

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.