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Human Service Delivery (HRSD) Implementation
During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring the ServiceNow HRSD application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HRSD solution for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.
Provider Information
IT Dojo
4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452
Course Overview
None
4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452
Learning Objectives
Discuss the ServiceNow HRSD solution and its capabilities Explore implementation and configuration methodologies for HRSD Gain practical knowledge of the architecture of the HRSD solution Configure HR properties, criteria, PDF document templates, and managed documents Update and manage the HR Service Portal and Chat queue Explore skills and auto-assignment rules Configure a Lifecycle Event as part of enterprise onboarding and transitions Configure Now Mobile Learn about the security options that determine access to HR tables and secure the HRSD application
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.