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Human Resources Service Delivery (HRSD) Fundamentals

During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a “safe sandbox” loaded with demo and test data. You will perform the duties of an HR Administrator working for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

Provider Information

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Contact Information

IT Dojo
4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
HRSD
Course Prerequisites

None

Training Purpose
Skill Development
Specific Audience
Academia
Contractor
Federal Employee
Delivery Method
Classroom
Online, Instructor-Led
Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

  • Classroom
  • Online, Instructor-Led

Learning Objectives

Review the ServiceNow HRSD solution and its capabilities Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles Define and manage HR Services, HR Service Catalogs, and Catalog Items Manage content on the Employee Service Center and define which employees may access the content Create HR Knowledge articles and learn about the Knowledge Management lifecycle Explore Skills and how HR Cases are automatically assigned based on Skills and location Learn about the security constraints that determine access to HR data Gain practical knowledge of HR Case Management and HR surveys Drill into results using Performance Analytics, reporting, and dashboards

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov(link sends email). Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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