Communication Strategies

1 – Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 – The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication 3 – Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place 4 – Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed 5 – Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures 6 – Speaking Like a STAR S = Situation T = Task A = Action R = Result Summary 7 – Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others 8 – Asking Good Questions Open Questions Closed Questions Probing Questions 9 – Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies 10 – Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips 11 – Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using “I” Messages 12 – Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations