Coaching and Mentoring from IT Dojo, Inc.

Coaching and Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Overview

Overall Proficiency Level

1 - Basic

Course Catalog Number

COACH

Course Prerequisites

There are no prerequisites for this course.

Training Purpose

Functional Development

Management Development

Skill Development

Specific Audience

Academia

Contractor

Federal Employee

Delivery Method

Classroom

Online, Instructor-Led

Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

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Classroom
Online, Instructor-Led

Learning Objectives

1 – Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 – Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 – Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 – Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 – Learning Styles and Principles Three learning styles Adult learning principles 6 – The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 – Bringing It All Together Coaching skills reinforcement Case studies

Framework Connections

Oversight and Governance

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.