CLICA – Implementing Cisco Collaboration Applications from IT Dojo, Inc.

CLICA – Implementing Cisco Collaboration Applications

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco© Unified IM & Presence, Cisco Unity© Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Course Overview

Overall Proficiency Level

2 - Intermediate

Course Catalog Number

CLICA

Course Prerequisites

Before taking this course, you should have the following knowledge and skills: Basic understanding of networking technologies Basic understanding of voice and video Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

Training Purpose

Skill Development

Specific Audience

Academia

Contractor

Federal Employee

Delivery Method

Classroom

Online, Instructor-Led

Course Location

4176 S Plaza Trail
Suite 207
Virginia Beach, VA 23452

Course Location Map

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Course and Provider Quantity

Classroom
Online, Instructor-Led

Learning Objectives

After taking this course, you should be able to: Configure Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers Configure and troubleshoot Cisco Unity Express Describe SSO for Cisco Unified Communications applications Describe how Cisco Jabber©_ and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality Configure and troubleshoot chat rooms and message archiving Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server Configure call recording and monitoring

Framework Connections

Implementation and Operation

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles

Network Operations

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.