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Root Cause Analysis
Root Cause Analysis (RCA) is a structured, team based, analytical approach that when used correctly can alleviate recurring problems within an organization. In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by exercises as we explore effective ways of gathering data for root cause analysis and how to determine which problems should be analyzed. We will also discuss how to design, develop, and implement a root cause analysis program for your organization.
Course Overview
Students should have a strong foundational knowledge of Business Analysis
3110 North Central Ave. STE 160
Phoenix, AZ 85012
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Learning Objectives
After completing this course, you will understand how to:
- Initiate a root cause analysis and gather data for investigating process and non-process incidents
- Demonstrate how to collect data through interviews and analysis
- Apply powerful techniques to identify and know the difference between symptoms and root causes
- Use the appropriate technique in root cause identification
- Avoid future incidents by developing appropriate recommendations to address causal factors and root causes
- Develop a process to identify systemic problem area
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Cyber Operational Planning
- Knowledge Management
- Program/Project Management and Acquisition
- Risk Management
- Vulnerability Assessment and Management
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.