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Infotec Windows 7 Enterprise Desktop Support Technician EL

The Windows 7 Enterprise Desktop Support Technician training course from LearnKey will teach you everything you need to know about supporting Windows 7 clients once the machines have been deployed and configured in an enterprise environment. This course is specifically designed to teach you how to analyze the environment and select the best means possible of deploying Windows 7. After taking this course you will be able to answer questions like "What happens when the system fails?" "What steps do I need to take to resolve security issues?" and "How do I enable remote assistance in Windows 7?". This course will prepare you to pass MCTS exam 70-685.

Course Overview

Overall Proficiency Level
1 - Basic
Course Prerequisites

N/A

Training Purpose
Skill Development
Specific Audience
All
Delivery Method
Online, Self-Paced
  • Online, Self-Paced

Learning Objectives

Section A: Introduction

  • The 70-685 Exam
  • Problem Resolution
  • The Troubleshooting Process
  • New Windows 7 Tools

Section B: Planning Deployment

  • Software Licensing
  • Reviewing an Office License
  • Reviewing a GNU Public License
  • Digital Signing
  • Certificate Verification Tools
  • Application Digital Signatures
  • signtool.exe

Section C: Application Compatibility

  • ACT
  • Installing ACT
  • Launching ACT
  • Configuring ACT
  • Viewing the ACT Database
  • Log File Location/Processing
  • Using ACT
  • Standard User Analyzer
  • Downloading Application Verifier
  • Launching Application Verifier
  • Compatibility Manager
  • Creating Fixes (Shims)

Section D: Troubleshooting Deployment

  • Installation Permissions
  • Permission Levels/Credentials
  • GUI Permissions Management
  • Command Line Permissions Management
  • Local Administrator
  • Managing Local Administrators

Section E: Software Configuration Settings

  • Enabling Programs and Features
  • Microsoft Office Diagnostics
  • Add/Remove Office Features
  • Advanced Application Settings
  • Mapping Network Drives
  • Network Shares in Local Libraries

Section F: Application Imaging

  • Application Image Process
  • Custom Application Installs
  • Pre-Scan Before Snapshot
  • Turbo Navigator Setup Wizard
  • Post-Scan After Snapshot
  • Scan Comparison/Creating the MSI Package
  • Verifying the MSI Package
  • Installing with the MSI package

And much more!

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Systems Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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