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  4. Infotec ITIL 2011 v3 Foundations Boot Camp

Infotec ITIL 2011 v3 Foundations Boot Camp

This hands on, instructor led, Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations. Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
ITIL-FOUND
Course Prerequisites

Working in or knowledge of the IT industry and related terminology.

Training Purpose
Functional Development
Specific Audience
All
Delivery Method
Classroom
Course Location

100 Constitution Drive
Virginia Beach, VA 23462

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Learning Objectives

  • Describe the concepts underlying IT Service Management
  • Explain the best practices documented in ITIL
  • Describe the roles, processes, and components that are part of certain key ITSM areas
  • Have an awareness of the implications of implementing one or more of the best practices
  • Increase your capacity to pass the ITIL Foundation Certification exam

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Risk Management
  • Cybersecurity Management

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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