ITIL Foundations (v4) from Freewater Technologies Inc

ITIL Foundations (v4)

ITIL Foundations is a globally recognized framework of best practices for IT service management. It introduces key elements, concepts, and terminology used in the ITIL framework. The ITIL Foundation certification demonstrates basic proficiency with key ITIL concepts and terminology. It also provides a holistic view of how to contribute to business value and leverage concepts from models such as Lean IT, Agile, DevOps, and Organizational Change Management.

Course Overview

Overall Proficiency Level

1 - Basic

Course Catalog Number

ITILF

Course Prerequisites

None

Training Purpose

Skill Development

Specific Audience

All

Delivery Method

Classroom

Course Location

816 Greenbrier Circle, Ste 201
Chesapeake, VA 23320

Course Location Map

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Learning Objectives

ITIL Foundations is the first certification IT professionals will need within the framework. With ITIL Foundations, you learn how to reduce your organization's IT costs, better define and formalize operational processes, provide a "common language" for business and IT, and improve overall customer satisfaction.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

DevSecOps

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.