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Introduction to Information Services
This course introduces reference/information work using print and online sources; the course also explores current trends, professional topics, and issues relevant to information-providing agencies in traditional and online environments.
Course Overview
n/a
600 W College Avenue
Tallahassee, FL 32306
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Learning Objectives
- Describe the ethical tenets of professional reference services.
- Apply reference interview strategies to identify the information needs of patrons.
- Identify which type of reference resources are best to use for answering different kinds of information requests.
- Combine search strategies to effectively retrieve information from databases.
- Explain the issues that influence and shape reference services in the electronic age.
- Assemble a subject list combining appropriate resources for a selected audience and topic.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.