Introduction to Information Services from Florida State University

Course Overview

Overall Proficiency Level

1 - Basic

Course Prerequisites

n/a

Training Purpose

Functional Development

Specific Audience

All

Delivery Method

Classroom

Online, Instructor-Led

Course Location

600 W College Avenue
Tallahassee, FL 32306

Course Location Map

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Course and Provider Quantity

National CAE Designated Institution

Classroom
Online, Instructor-Led

Learning Objectives

Describe the ethical tenets of professional reference services.
Apply reference interview strategies to identify the information needs of patrons.
Identify which type of reference resources are best to use for answering different kinds of information requests.
Combine search strategies to effectively retrieve information from databases.
Explain the issues that influence and shape reference services in the electronic age.
Assemble a subject list combining appropriate resources for a selected audience and topic.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.