Course Overview
Learning Objectives
- Understand Device Drivers: installation; removal; disabling; update/upgrade; rollback; troubleshooting; Plug and Play (PnP); IRQ; interrupts; driver signing, managing through Group Policy.
- Understand Services: what services are; which statuses a service can be in; startup types; recovery options; delayed startup; Run As settings for a service; stopping or pausing a service; service accounts, dependencies.
- Understand Server Installation Options: Choose the correct operating system version options; Server core vs. Desktop Experience, Nano Server installation, interactive installs; automated install using WDS; VHD/VHDX installation source, perform unattended installs; perform upgrades, clean installs, and migrations.
- Identify Application Servers: mail servers; database servers; collaboration servers; monitoring servers; threat management.
- Understand Web Services: IIS, WWW, and FTP, installing from Server Manager, separate worker processes, adding components, sites, ports, SSL, certificates.
- Understand Remote Access: Remote assistance, remote administration tools, Remote Desktop Services, multi-point services, licensing, RD Gateway, VPN, application virtualization, multiple ports.
- Understand File and Print Services: local printers; network printers; printer pools; Web printing; Web management; driver deployment; file, folder, and share permissions vs. rights; auditing; print job management.
- Understand Server Virtualization: Virtual memory, virtual networks, snapshots and saved states, physical to virtual conversions, virtual to physical conversions, VHD and VHDX formats, nested virtualization Management.
- Understand Accounts and Groups: domain accounts; local accounts; user profiles; group types; group scopes; groupnesting.
- Understand Organizational Units (OUs) and Containers: purpose of OUs; purpose of containers; delegation; default.
- Understand Active Directory Infrastructure: Domain controllers. forests, child domains, operation master roles, domain vs. workgroup, trust relationships, functional levels, deprecated functional levels, namespace, sites, replication, schema, Passport.
- Understand Group Policy: group policy processing; Group Policy Management Console; computer policies; user policies; local policies.
- Identify Storage Technologies: Advantages and disadvantages of different storage topologies, local storage, network storage, Fibre Channel, iSCSI hardware.
- Understand RAID: RAID 0, RAID 1, RAID 5, RAID 10 and combinations; hardware and software RAID.
- Understand Disk Types: basic disk; dynamic disk; mount points; file systems; mounting a virtual hard disk; distributed file systems; optical disks.
- Identify Major Server Hardware Components: memory; disk; processor; network; 32 and 64 bits; removable drives; graphic cards; cooling; power usage; ports.
- Understand Performance Monitoring: methodology; procedures; creating a baseline; perfmon; Resource Monitor; Task Manager; performance counters, Data Collector Sets.
- Understand Logs and Alerts: purpose of performance logs and alerts.
- Identify Steps in the Startup Process: BIOS; bootsector; bootloader; MBR; boot.ini; bcdedit; POST; Safe Mode.
- Understand Business Continuity: backup and restore; disaster recovery; clustering; Active Directory restore; folder redirection; data redundancy; uninterruptible power supply (UPS).
- Understand Updates: software; driver; operating systems; applications; Windows Update; Windows Server Update Services (WSUS).
- Understand Troubleshooting Methodology: processes; procedures; best practices; systematic vs. specific approach; perfmon; Event Viewer; Resource Monitor; Information Technology Infrastructure Library; central logging; event filtering; default logs.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Systems Administration