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Security Ticketing
In this hands-on lab, you will learn the basics of security ticketing, including the core components of a security ticket and how they can be resolved. You will practice navigating a security ticketing platform, and create, edit, and close tickets in that platform.
Course Overview
Learning Objectives
Understand the basics of security ticketing, including the core components of a security ticket and how they can be resolved. You will practice navigating a security ticketing platform, and create, edit, and close tickets in that platform.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Work Roles
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.