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CCC Cloud Service Manager Certification (PCSM)

The Cloud Service Manager course enables participants to design and deliver cloud services.  This training is delivered as a 3-day program.  The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

Course Overview

Overall Proficiency Level
2 - Intermediate
Course Catalog Number
CT-600
Course Prerequisites

There are no formal prerequisites.  However, it is recommended that participants are conversant with cloud concepts and vocabulary. Participants further benefit from a strong background in IT service management; who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.

Training Purpose
Management Development
Skill Development
Specific Audience
All
Delivery Method
Online, Instructor-Led
Online, Self-Paced
  • Online, Instructor-Led
  • Online, Self-Paced

Learning Objectives

The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Legal Advice and Advocacy
  • Risk Management
  • Customer Service and Technical Support

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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