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  4. ITIL (Information Technology Infrastructure Library)

ITIL (Information Technology Infrastructure Library)

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth

Course Overview

Overall Proficiency Level
1 - Basic
Course Prerequisites

Some exposure to networking and/or security is preferred.

Training Purpose
Functional Development
Specific Audience
All
Delivery Method
Classroom
Online, Instructor-Led
Course Location

38701 Seven Mile Rd
Suite 195
Livonia, MI 48152

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Learning Objectives

ITIL Key Capabilities are Support business outcomes, enable business change, manage risk in line with business needs, optimize customer experience, show value for money, and continually improve.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Risk Management
  • Cybersecurity Management
  • Network Services
  • Systems Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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