• Online, Self-Paced

Learning Objectives

On successful completion of this course, learners should have the knowledge and skills to:

  • Identify the five capability areas of the MS SDL Optimization model
  • Describe the four levels of maturity in the model
  • Describe the three steps to use the model

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas