ACUCM - Administering Cisco Unified Communications Manager and Unity Connection from CDW

ACUCM - Administering Cisco Unified Communications Manager and Unity Connection

The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco's Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.

Course Overview

Overall Proficiency Level

2 - Intermediate

Course Prerequisites

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager

Training Purpose

Management Development

Skill Development

Specific Audience

All

Delivery Method

Classroom

Online, Instructor-Led

Course Locations

8890 McGaw Road
Suite 200
Columbia, MD 21045

625 W Adams Street
Chicago, IL 60661

5908 Headquarters Drive
Suite 400
Plano, TX 75024

201 N Franklin St
Floor 37
Tampa, FL 33602

40 E. Rio Salado Parkway
Suite 200
Tempe, AZ 85281

Course Location Map

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Classroom
Online, Instructor-Led

Learning Objectives

Understand and configure the core features of Cisco Unified Communications Manager.
Learn about the migration paths and integration techniques for adopting Cisco Webex Dedicated Instance.
Gain hands-on experience with the new features and enhanced security settings of CUCM Version 15.
Develop skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.