IT Software Support from Bossier Parish Community College

IT Software Support

This course covers the fundamentals of supporting Information Technology software. Skills will be covered in the installation and configuration of PC operating systems as well as configuring common features for mobile OS Android, Apple OS, and Windows mobile. The class is conducted in a laboratory setting where hands-on learning is emphasized. This course, along with CTEC 112, will help students gain the skills required for the nationally recognized CompTIA A+ certification exam.

Course Overview

Overall Proficiency Level

2 - Intermediate

Course Catalog Number

CTEC 114

Training Purpose

Functional Development

Skill Development

Specific Audience

All

General Public

Delivery Method

Classroom

Online, Instructor-Led

Course Location

6220 East Texas Street
Bossier_City, LA 71111

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Course and Provider Quantity

National CAE Designated Institution

Classroom
Online, Instructor-Led

Learning Objectives

A. install, configure, upgrade and maintain Microsoft Windows operating systems;
B. recognize fundamental concepts related to other operating systems and technologies;
C. apply security concepts related to information technology;
D. use troubleshooting theory to apply basic software and mobile device troubleshooting skills; and
E. appropriately employ information technology operational procedures.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.