Help Desk Operations from Bossier Parish Community College

Help Desk Operations

This course focuses on key information and skills to prepare the student to assist non-technical people with computer-related problems in the workplace. Topics include troubleshooting and problem solving computer systems, determining a client's specific needs, and successful communication with clients.

Course Overview

Overall Proficiency Level

2 - Intermediate

Course Catalog Number

CTEC 118

Training Purpose

Functional Development

Skill Development

Specific Audience

All

General Public

Delivery Method

Classroom

Online, Instructor-Led

Course Location

6220 East Texas Street
Bossier_City, LA 71111

Course Location Map

Your Location
Providers
Courses
Course and Provider Quantity

National CAE Designated Institution

Classroom
Online, Instructor-Led

Learning Objectives

A. demonstrate effective customer service skills;
B. describe help desk operations; and
C. manipulate relevant help-desk software.

Framework Connections

Implementation and Operation

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

Access Controls

Work Roles

Technical Support

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.