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ITIL 4 Strategist | Direct, Plan, and Improve

The ITIL 4 Specialist: Direct, Plan, and Improve (DPI) training course applies to both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications. Our extreme subject matter experts will instruct you on creating a ‘learning and improving’ IT organization with a strong, strategic direction. Designed to help current and future leaders inspire others with collaborative action. The ITIL 4 DPI training course is one of two courses required to earn your ITIL 4 Strategic Leader (SL) certification, and one of four courses required to become an ITIL 4 Managing Professional (MP). It’s a module for the modern IT and service management professional who is looking to break silos down and co-create value.

Course Overview

Overall Proficiency Level
3 - Advanced
Course Catalog Number
N/A
Course Prerequisites

ITIL 4 Foundation certification

Training Purpose
Functional Development
Skill Development
Specific Audience
All
Delivery Method
Online, Instructor-Led
Classroom
  • Online, Instructor-Led
  • Classroom

Learning Objectives

Obtaining the official Axelos ITIL Specialist: Direct, Plan, and Improve (DPI) certification.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • All-Source Analysis
  • Customer Service and Technical Support
  • Data Administration
  • Network Services
  • Incident Response

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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