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During this virtual ITIL training course, our expert instructors will explore key service management activities, the creation of services, as well as supporting tools and practices. The ITIL 4 Specialist: Create, Deliver, and Support (CDS) training course will help you manage IT-enabled products and services. Be prepared for next-gen learning and white glove service on your path to becoming a certified ITIL 4 Managing Professional. The ITIL 4 CDS training course is one of four courses required to earn your ITIL 4 Managing Professional certification. CDS does not focus on the many technical aspects of ITSM. Rather, it offers a higher-level view of all four dimensions of service management. Learn to create and manage effective and efficient services.
Obtaining the official Axelos ITIL Specialist: Create, Deliver, and Support (CDS) certification.
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.