• Online, Instructor-Led
  • Classroom

Learning Objectives

Obtaining the official Axelos ITIL 4 Foundation certification and necessary prerequisite for all ITIL Specialty course and certifications.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • All-Source Analysis
  • Customer Service and Technical Support
  • Data Administration
  • Network Services
  • Risk Management

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.