Course Overview
Learning Objectives
Obtaining the official Axelos ITIL 4 Foundation certification and necessary prerequisite for all ITIL Specialty course and certifications.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- All-Source Analysis
- Customer Service and Technical Support
- Data Administration
- Network Services
- Risk Management