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ITIL 4 Specialist: Drive Stakeholder Value Training
In the accredited ITIL® 4 Specialist Drive Stakeholder Value learning path, you will learn about all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. This path also covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. The path will provide you with tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
Course Overview
In order to take this course, you much hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.
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Fort Walton Beach, FL 32547
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Panama City, FL 32401
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Las Vegas, NV 89101
445 Dexter Avenue
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Montgomery, AL 36104
5835 Callaghan Road
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San Antonio, TX 78225
560 Warner Robins Street
Warner Robins, GA 31098
3165 Washington Road
Suite D
Augusta, GA 30907
164 NW Promontory
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Farmington, UT 84025
6950 Columbia Gateway Dr
Suite 450
Columbia, MD 21046
620 Herndon Pkwy
Herndon, VA 20170
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- Courses
- Course and Provider Quantity
Learning Objectives
The course will help you to:
- effectively manage key stakeholders
- build trusted relationships
- shape customer demand
- embed effective design thinking
- optimize user experience and customer experience.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.