• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced

This 5-day hands-on course is designed to prepare students for both the 220-801 and 220-802 A+ exam. It focuses on PC, laptop, printer, and network hardware technologies and support procedures and in addition it focusses on supporting Microsoft Windows, configuring SOHO networks with internet access, troubleshooting, and mobile devices such as smartphones.

Learning Objectives

  • Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices
  • Install and configure peripheral devices and system components
  • Install and configure print devices
  • Install and configure wired and wireless LAN links and internet access devices
  • Perform basic PC maintenance while working safely and responsibly
  • Communicate effectively with customers
  • Manage and optimize Windows using command line tools and administrative consoles
  • Configure and manage users, groups, and shared resources in a typical SOHO network
  • Use anti-virus tools to prevent and recover from malware infections
  • Configure access control measures, such as authentication, security policy, encryption, and firewalls
  • Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios
  • Configure mobile devices, such as smartphones and tablets

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.