• Online, Self-Paced
Course Description

Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.

Learning Objectives

ITIL® 4 Foundation: General Management Practices

  • identify the subject areas covered in this course
  • define management practices
  • define the key ITIL® general management practices
  • describe the continual improvement practice
  • describe the information security management practice
  • describe the relationship management practice
  • describe the supplier management practice
  • define general management practices and terminology
  • Knowledge Check: Defining ITIL® 4 Management Practices

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Incident Response
  • Strategic Planning and Policy